Terms and Conditions

Bookings & Attendance

When a booking is made, your seat is reserved in the class for the specific time, date, and session booked. Please ensure you can attend, as we do not offer make-up sessions for missed classes for any reason. However, in exceptional cases such as serious illness or emergencies, we may offer a make-up session at our discretion. Please contact us as soon as possible to discuss your situation.

Cancellation & Refund Policy

  • Cancellations made 14+ days before the start of the class: You are eligible for a refund minus a 5% administration fee for processing and re-sale.

  • Credit Note Option: If you prefer, you may receive a 100% credit note or gift card instead of a refund. Gift cards are valid for 2 years.

  • Cancellations made within 14 days of the class start date: No refund, cancellation, or credit will be provided. However, you are welcome to transfer your seat to a friend. Please notify us in advance if someone else will be attending your place.

Class Changes & Studio Rights

  • Please book carefully. Once a booking is made, no changes to class dates or times will be permitted.

  • Dirthouse Ceramics reserves the right to refuse refunds at any time if deemed unreasonable.

  • If a course or class is cancelled by us, you will receive a full refund or credit.

  • We reserve the right to alter any class arrangements before or during the course, cancel or terminate a class, or refuse enrolment as permitted by law.

Payment & Enrolment

  • Enrolment is not complete until full payment has been made. Course places will not be reserved without full payment.

  • Enrolment is not transferable once booked.

Gift Cards

  • Gift cards are considered cash and may be used toward any classes or products offered at Dirthouse Ceramics.

  • Gift cards are non-refundable and cannot be exchanged for cash.

  • Gift cards expire 2 years from the purchase date.

By booking a class with Dirthouse Ceramics, you agree to these terms and conditions. Please reach out if you have any questions before making a booking.

Members Terms and Conditions

Our memberships are designed to create a respectful, creative community space. These terms help keep the studio enjoyable for everyone.

Eligibility

  • Membership is only available to students who have completed a Dirthouse four or six-week course (or equivalent experience approved by the studio).

  • Members must be able to work independently without supervision.

Membership Payments

  • Memberships are billed monthly on the date the member signs up.

  • Memberships continue month-to-month unless cancelled.

  • Membership fees are non-refundable once charged.

Cancellation Policy

  • Members may cancel their membership at any time through the membership platform or by contacting Dirthouse.

  • Cancellation will take effect at the end of the current paid billing period, and no further payments will be taken.

  • No partial refunds are given for unused time.

  • If a payment is unsuccessful, Dirthouse may suspend or terminate the membership and studio access without further notice.

Studio Access & Bookings

  • Members must book studio sessions through the online booking system.

  • During their first month of membership, members must book into allocated sessions.

  • After the first month, members may book sessions as often as they like, subject to studio availability and capacity.

  • Studio access is unavailable during scheduled classes and workshops. These times will be blocked out in the booking calendar.

  • Members may stay beyond their booked session where the studio is available and no class, workshop or other studio booking requires the space.

Studio Use Expectations

Members agree to:

  • Clean their workspace thoroughly after each session.

  • Leave shared tools and equipment clean and ready for the next user.

  • Respect the studio, equipment and other members.

  • Follow all studio safety instructions.

  • Follow the Dirthouse studio guidelines provided upon joining.

Failure to follow studio expectations may result in suspension or termination of membership.

Materials & Firing

  • Firing is charged separately:

    • Bisque: $10/kg

    • Glaze: $12/kg

  • Work must be clearly labelled with the member's name.

  • Unlabelled work will not be fired.

  • Unclaimed work may be discarded after a reasonable holding period.

Storage

  • Members are allocated a storage shelf or space.

  • Storage is limited and must be kept organised.

  • Dirthouse reserves the right to clear shelves of abandoned or unlabelled work.

Kiln & Firing Disclaimer

While every care is taken during firing:

  • Dirthouse is not responsible for cracking, breakage, glaze faults, kiln accidents, or unforeseen firing outcomes.

  • Ceramics is an unpredictable process and results cannot be guaranteed.

Membership Conduct

Dirthouse reserves the right to suspend or cancel a membership immediately if a member:

  • Damages equipment or studio property

  • Behaves in a disruptive or unsafe manner

  • Repeatedly fails to follow studio rules or guidelines.

  • Uses the studio outside of their permitted access.

No refunds will be issued in these circumstances.

Changes to Membership Terms

Dirthouse may update membership terms, pricing, or access hours at any time. Members will be notified of any changes in advance.